Products with manufacturer’s warranty: Most products may carry corresponding manufacturer warranty. In this case, customers must contact manufacturer directly to receive warranty repair or replacement.
Products without manufacturer’s warranty: We offer 30-day in store warranty from the date of purchase. Please contact our customer service at email@example.com to request warranty replacement or repair.
We offer 14-day return policy on our products unless specified otherwise. Before returning any item, it is necessary to contact us at firstname.lastname@example.org to obtain a return authorization. No returns will be accepted without return authorization. We accept no responsibility for products returned without return authorization.
Non-Defective Product: All non-defective, opened or unopened returns are subject to a 20% or $20.00 restocking fee, whichever is greater. Products must be returned in its original packaging in resalable condition.
Defective Products: If a product is determined to be defective within 14 days from the date of purchase, KJ Distribution will issue a return authorization. Replacement or refund, if applicable, will be issued following manufacturer’s policies and guidelines.
Physical Damage on Arrival
In case product arrives physically damaged, please contact us at email@example.com within 48 hours from the delivery time.
Customer must promptly provide KJ Distribution with written notice after discovery of the damage, and in any event not later than 48 hours after the time of delivery.
Failing to provide a 48-hour notice for damage will void our return and warranty policy.
Refunds for damaged item on arrival will be issued when the carrier acknowledges the receipt of a damage claim or after 10 days from the delivery date, whichever occurs first. Please note that refunds will be issued only if it is determined that the damages were indeed caused by the carrier in transit.
Damages deemed to occur due to improper unboxing, installation, alteration, accident, misuse, abuse or negligence will NOT qualify for refunds.